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Community Manager

ABOUT US

Tribeca is a diversified media and entertainment company that owns the world-renowned Tribeca Film Festival, as well as a series of Tribeca-branded platforms, including Tribeca Studios—a production partner for leading brands that want to tell captivating and impactful stories via our network of award-winning directors and producers as diverse as the number of mediums available through which to reach audiences.

Tribeca is more than a festival. It is an institution. Where community meets culture. A home for creative expression grounded in social change.

ABOUT THE ROLE

Tribeca is seeking a passionate, motivated, and experienced Community Manager. Reporting to the Director, Audience Development and the Content Strategist, the Community Manager will execute bringing the Tribeca brand to life by utilizing various social media verticals. The manager will assist the Director and Content Strategist on all creative development and ideation, and work alongside colleagues in marketing, communications, operations, programming creative services and more to develop and tactically program all external-facing content.

ABOUT YOU

Our ideal candidate is articulate, collaborative and lives and breathes social media – personally and professionally. They love educating anyone from fellow co-workers to top leadership about best practices. They can take constructive feedback and also ideate and program with senior teams. They are not opposed to any assignment, big or small and never utter the words “that’s not in my job description.” . If you are passionate, innately curious and strive to work with a team that empowers ideas and encourages questions, we want to hear from you.

RESPONSIBILITIES

  • Daily management of all Tribeca’s social accounts, which also includes live social coverage at programming events covering red carpet activities and monitoring traffic (weeknights and weekends, as needed)
  • On a daily basis, proactively monitor and curate public content coming from Tribeca's entertainment network (talent, brands, industry, etc.) as well as our other businesses (properties, events) – telling a cohesive story about what’s going on across our network
  • Be the Tribeca social media guru, developing and implementing best practices for social media strategy and most effective/relevant channels, identifying trends and cross-platform opportunities to produce an engaging user experience
  • Help to nurture and grow community through continuous dialogue and engagement; ensure all direct messages, comments, questions and concerns are answered appropriately and real-time
  • Ensure all social media accounts are consistently and reliably posting frequently enough, always maintaining quality, and engaging with their audiences, systematically finding ways to remove bottlenecks to this goal.
  • Nurture and deepen our existing community through proactive and continuous dialogue and engagement; ensure all direct messages, comments, questions and concerns are answered appropriately and real-time
  • Ensure all social media accounts are consistently and reliably posting frequently enough, always maintaining quality, and engaging with their audiences, systematically finding ways to remove bottlenecks to this goal.
  • Use feedback and insights from community engagement (social media, affiliate and influencer channels) and share with cross-functional teams in real-time to help the business evolve its strategies in a timely fashion
  • Provide ongoing insights and counsel on emerging trends and social media developments – build relationships with social media platforms and ensure clients and properties are utilizing the latest features and adhering to platform changes and trends.
  • Oversee and execute social media reporting – on the performance of all day to day posts, campaigns and social listening, including competitive performance, as requested by the Director (which could be as much as daily, weekly, monthly, quarterly and annual basis)
  • Help evaluate and recommend vendors for social media management, reporting, and other team needs

REQUIREMENTS

  • 2-4 years of social media experience managing brand accounts, ideally within an entertainment environment operating on a global scale
  • Previous experience and familiarity using social media software
  • Fluency with social media analytics and reporting
  • Strong understanding of best practices across all social media platforms is a must
  • Superior journalistic judgment
  • Working knowledge and understanding of the entertainment landscape as well as socio-political and environmental issues on both the global and national scale
  • Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.
  • Background knowledge of major and emerging social channels is a must

 

 

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