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Seasonal: Box Office Ticket Agent

DURATION: 4/20/19 – 5/5/19

HOURLY: $16.75

ABOUT US

Tribeca is a diversified media and entertainment company that owns the world-renowned Tribeca Film Festival, as well as a series of Tribeca-branded platforms, including Tribeca Studios—an original content development group that works with brands to tell award-winning stories from 9 seconds to 90 minutes.

Tribeca is more than a festival. It is an institution. Where community meets culture. A home for creative expression grounded in social change. If you are passionate, innately curious and strive to work with a team that empowers ideas and encourages questions, we want to hear from you. 

ABOUT THE ROLE

The Box Office Ticket Agents will be a kick-ass blend of customer service and operations. The primary responsibility of this position is to provide guests with a positive experience at the Tribeca Film Festival This is created by assisting attendees in purchasing Festival tickets, picking up Festival tickets and supplying accurate event information

ABOUT YOU

You should be innately curious and eager to work in a fast-paced environment that is customer-facing. You should be able to work cohesively with all guests and employees of the Festival while maintaining an exceptional level of customer service. You are someone who never utters the phrase “that’s not in my job description.”

RESPONSIBILITIES

  • Facilitate ticket transactions through Box Office locations or Call Center
  • Provide guests with superior, individualized customer service regarding all aspects of festival content
  • Become proficient with the ticketing software in order to sell tickets and retrieve customer information
  • Ability to quickly problem-solve within a fast paced environment
  • Effectively communicate with festival guests and staff
  • Handle cash responsibly and accurately
  • Assist with miscellaneous box office projects as directed

REQUIREMENTS

  • Ticketing and box office experience highly desirable
  • Previous customer service experience
  • Local of Greater NYC area
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