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Seasonal: Assistant Venue Liaison

VIP Pass Program “Orange Hat” Team - Assistant Venue Liaison 

OBJECTIVE

To service VIP Pass holders (high net worth supporters of Tribeca Film Institute® and Tribeca Film Festival) with optimum care to ensure exclusive, enjoyable, organized, hassle-free and personalized Festival experiences.

DESCRIPTION

A venue liaison will be assigned to each of the four main Festival theater venues to work with venue teams and provide VIP Pass holders with seamless and exclusive access and experience at the Festival.

VIP Venue Liaisons will:

  • Be stationed at his/her assigned venue for the duration of public and/or premiere screenings scheduled for the respective venue
  • Work with the venue managers to maintain a block of reserved seats at each screening
  • Facilitate highest level of customer service by greeting and stewarding VIP Passholders upon arrival, enabling them to bypass all lines (venue entry line and theater entry line)
  • Be in communication with VIP office at all times via email (ex., VIP office will email you if a guest is running late and you need to continue holding their seat)
  • Manage a team of crew members (volunteers) who will work shifts on a rotating basis throughout the Festival
  • Report issues/unsatisfied customers to VIP office

Other responsibilities/expectations include:

  • Assistant Venue Liaisons and crew will be expected to wear a custom orange baseball hat (provided by Tribeca Film Festival) in order to be easily identified by VIP passholders.
  • Assistant Venue Liaisons will need to access emails sent from the VIP office during working hours as well as an app while on site at the theaters.
  • Assistant Venue Liaisons may be on their feet for long periods of time and may be required to work outside.

SCHEDULE

  • April 19th – 30th  
  • Exact hours TBD based on Festival Calendar; likely 11 am – 11 pm daily
  • Includes two 4-hour training sessions to be held prior to April 19th (exact dates TBD)
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